Homebuyers’ complaints shoot up in Gurgaon, govt panel to meet
GURGAON: The Allottees Grievances Redress Forum (AGRF), set up in September 2015 for Gurgaon, will hold its third meeting in mid-June, under the chairmanship of the deputy commissioner.
The decision reflects the pervading sense of frustration in Gurgaon’s real estate market, with 209 complaints received by the department of town and country planning (DTCP) against 37 developers over the past four months.
So far, AGRF haS held two meetings, in September 2015 and January 2016, in which it took up 23 complaints.
“We’ve received a large number of complaints, which is why we have scheduled the third meeting of AGRF in mid-June,” said assistant town planner (ATP) R S Batth. He said action has been taken on most of the complaints received at the last two meetings.
DTCP planning officer Jaibir Sharma said this time, most complaints are against Orchid Petal (58) and Unitech (25). “We’re scrutinising all. Complaints of a similar nature against the same builder will be clubbed together,” said Sharma, adding most complaints are for delay in delivery, delay in beginning construction and for facilities not provided as promised.
Expressing the government’s resolve to tackle homebuyers’ problems, the official said, “Most projects are running behind schedule. In some cases, work has stopped on site, leaving buyers, who have already made most of the payment, high and dry. Anxious and frustrated, they are approaching us with complaints against the developers.”
He said the forum mostly deals with three types of complaints. Where a builder is accused of cheating investors, it asks police to file a case and then monitors the probe. In case of contract-related violations (builders accused of not providing amenities as promised) and of violation of licence conditions, the forum recommends action against the developer, to be taken by DTCO.
“In the two previous rounds, FIRs were registered against four developers, after AGRF received complaints against them. Challenging the ruling, two developers approached court questioning the forum’s authority,” said Sharma.
He further said, AGRF should be given more power to take effective action against defaulting developers.